As a parent you are part of Apples at Home Childcare, you play a vital role in decisions about how we can best meet the needs of your child.

We need to be aware of your concerns as early as possible to ensure that you are happy with our service to you. We can only do this if we are aware that there is a problem. We have a step by step process to ensure your concern is managed appropriately.

If you have a concern or complaint the following procedures should be followed:

1.     In the first instance please speak to your Educator if appropriate.

2. If it is inappropriate to speak to your Educator please contact the Programme

Co-ordinator.

amy@appleshomecare.co.nz

027 2555081

If your concern is one which you would like to discuss directly with Apples Management you can contact:

Kelly Warrington 021 187 8899 or

Email to office@appleshomecare.co.nz

5. If you are not satisfied with the advice / action given by Apples Management and you wish to notify a non-compliance with the Licensing Criteria for ECE Services and / or the Early Childhood Regulations 2008 you may contact the Ministry of Education 12-18 Normanby Road, Mt Eden, Auckland Tel: (09) 632 9400   Fax: (09) 632 9401 email: enquiries.auckland@minedu.govt.nz on or www.minedu.govt.nz

 

We need to all work together regarding your child’s care and education. We are unable to solve issues if we are unaware of your concerns. Please let us know your concerns.